Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders are subject to product availability - please review product page for general product availability and if in stock it will generally ship within 5 business days, if on back-order it will ship in order as payment is received. If the product is a pre-order and paid before product is in production, we will communicate with you regularly about product status and provide the current schedule.
  
• International orders are subject to product availability - please review product page for general product availability and if in stock it will generally ship within 7 business days, if on back-order it will ship in order as payment is received. If the product is a pre-order and paid before product is in production, we will communicate with you regularly about product status and provide the current schedule.
• Shipping time might vary depending on location, shipment method and other factors.

• Orders under will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in the US and wire transfers in the case of some international orders.
  

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unused or lightly used in a home environment, undamaged with the original packaging accompanied by proof of purchase.
• For returns, please email dan@sweetvinyl.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Please review product page for general product availability and if on back-order it will ship in order as payment is received. If the product is a pre-order and paid before product is in production, we will communicate with you regularly about product status and provide the current schedule.

Our support team is always happy to guide you at any step!

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.